FAQ

Yes, we ship almost all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 1-4 business days to arrive. Overseas deliveries can take anywhere from 2-8 days. Delivery details will be provided in your confirmation email.

For every non EU country local regulations for taxes apply and local import taxes will be charged directly to you. Please keep in mind that with the BREXIT also the UK falls under this new regulation and import taxes apply.

With our "Custom Design" option, you can personalize your POGA's surface effortlessly.

1. Select Your Design: Choose "Custom Design" and pick the product you want to personalize.
2. Submit Your Ideas and Files: Share your files (via WeTransfer, Google Drive, or Dropbox) in the "Your Design" field. Include images, logos, fonts, or just your concepts. If you don't have any files, simply leave this field empty.
3. Describe Your Vision: Help our designer by providing details in the "Information" field. The more, the better. Tell us how you imagine your design.
4. Review and Feedback: Once ordered, your design will be crafted. Depending on demand, it may take up to 3 days. We'll send you the first draft via email. Please inform us whether you are satisfied or if you require any changes.

Once you're happy with your design, so are we. Your personalized POGA will be on its way to you.

Feel free to check out our Instagram channel @poga.gg for inspiration from our customers' designs.

If you have any questions about the designs or if you forgot to upload
information regarding the design, feel free to reach out to us at hello@poga.gg.

We have two options for exchanging the monitor:
1. You send us your POGA and we exchange it in Germany. 
2. We send you a new monitor incl. mount and instructions on how to exchange it yourself. 
Please note that you will be charged for a new monitor + shipping/taxes

Please send us an email at hello@poga.gg or contact us via WhatsApp at +49 151 62441442. We will assist you as quickly as possible.

The case is designed as a carry-on suitcase. Depending on your airline, restrictions for cabin baggage may differ. Fully equipped, the case is heavier than what most airlines allow for hand-luggage (8KG). In case you decide to check the case, please make sure it gets a “handle with care” tag, to protect the components. However we highly recommend to check the respective airline regulations prior.

There is no POGA model with a battery. We are constantly working on innovative features and we are testing versions with a battery. Unfortunately the currently available batteries are not meeting our requierements with reagrds to size and weight. However you can use an external power source (cable or power banks) with at least 250W output. 

You can use the Lux with:
PlayStation 5 Disc
PlayStation 5 Digital
PlayStation 5 Slim Disc
PlayStation 5 Slim Digital

1. Press the menu button on the monitor
2. Use the direction buttons to OSD-Setup and press menu again
3. Use the direction buttons to Volume and press menu againNow you can toggle the volume with the direction buttons
4. To leave the menu wait or press the exit button (left side)

You can use the Yez with:
PlayStation 5 Disc
PlayStation 5 Digital
PlayStation 5 Slim Disc
PlayStation 5 Slim Digital

You can use the Pro with:
PlayStation 4 Slim
PlayStation 4 Pro
Xbox Series S
Xbox One X

You can use the Arc with:
PlayStation 5 Disc
PlayStation 5 Digital
PlayStation 4 Slim
PlayStation 4 Pro
Xbox Series S
Xbox One X