FAQ

Do you ship overseas?

Yes, we ship almost all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 1-4 business days to arrive. Overseas deliveries can take anywhere from 2-8 days. Delivery details will be provided in your confirmation email.

Do I need to pay import taxes?

For every non EU country local regulations for taxes apply and local import taxes will be charged directly to you. Please keep in mind that with the BREXIT also the UK falls under this new regulation and import taxes apply.

What can I do when the monitor is broken?

We have two options for exchanging the monitor:
1. You send us your POGA and we exchange it in Germany.
2. We send you a new monitor incl. mount and instructions on how to exchange it yourself.
Please note that you will be charged for a new monitor + shipping/taxes

Does the case meet the usual airline requirements for carry-on luggage?

The case is designed as a carry-on suitcase. Depending on your airline, restrictions for cabin baggage may differ. Fully equipped, the case is heavier than what most airlines allow for hand-luggage (8KG). In case you decide to check the case, please make sure it gets a “handle with care” tag, to protect the components. However we highly recommend to check the respective airline regulations prior.

Is there a version of the POGA with a built in battery?

There is no POGA model with a battery. We are constantly working on innovative features and we are testing versions with a battery. Unfortunately the currently available batteries are not meeting our requierements with reagrds to size and weight. However you can use an external power source (cable or power banks) with at least 250W output.

Which consoles can i use in the case?

You can use the Lux with:
PlayStation 5 Disc
PlayStation 5 Digital

How to adjust the volume at POGA Lux?

1. Press the menu button on the monitor
2. Use the direction buttons to OSD-Setup and press menu again
3. Use the direction buttons to Volume and press menu againNow you can toggle the volume with the direction buttons
4. To leave the menu wait or press the exit button (left side)

Which consoles can i use in the case?

You can use the Pro with:
PlayStation 4 Slim
PlayStation 4 Pro
Xbox Series S
Xbox One X

Which consoles can i use in the case?

You can use the Arc with:
PlayStation 5 Disc
PlayStation 5 Digital
PlayStation 4 Slim
PlayStation 4 Pro
Xbox Series S
Xbox One X

General

POGA Lux

POGA Pro

POGA Arc